Return Policy

At Jeffrey Thomas Photography, we are committed to providing you with exceptional artwork and service. As such, we understand that occasionally circumstances may arise where a return is necessary. However, please be informed that all sales at our gallery are final. We encourage you to thoroughly consider your purchase before finalizing it.

Exceptions:

  1. Damaged or Defective Items: In the rare event that you receive a damaged or defective piece of artwork, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  2. Misrepresentation: If you believe that the artwork you purchased was misrepresented in its description or quality, please notify us within 90 days of receiving the artwork. We will review your claim and may consider offering an exchange or refund, at our discretion.

Return Process:

To initiate a return or report a damaged item, please follow these steps:

  1. Contact our customer service team at Jeff©jeffereythomas.net within 90 days of receiving your artwork.

  2. Provide your order number, a detailed description of the issue, and any relevant photographs.

  3. Our team will assess your request and provide further instructions on how to proceed.

Important Notes:

  • Returns will only be accepted for items that are in their original condition and packaging. Any artwork that has been altered, damaged, or shows signs of wear may not be eligible for return.

  • Shipping and handling charges are non-refundable, except in cases where the return is due to a damaged or defective item.

  • Refunds will be issued in the original form of payment.

  • Please allow 90 days for your return to be processed once it has been received by our gallery.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at Jeff©jeffereythomas.net. 85 Nelson Ave #1C, Ghent, NY 12075 or (603) 213-4446 Our team is here to assist you and ensure that your experience with Jeffrey Thomas Photography is exceptional.

Thank you for choosing Jeffrey Thomas Photography. We appreciate your support for the arts!